HL-001Identity
One account, multiple roles and workspaces
A single My EUMOSA account can enter brand, branch, role and project workspaces according to real relationships.
User valueLess duplicate account management and a clear sense of which identity and workspace is currently active.
Platform valueA consistent Identity, Membership and Workspace foundation across all cores.
Core:PlatformImplemented / continuously improved
HL-002Workspace
Brand Workspace as the shared source for brand data
Brand basics, story, formats, expansion, supply chain, documents, Question Gate and evaluation live in one brand workspace.
User valueBrand information stays together and can be completed progressively.
Platform valueCreates a shared data source for evaluation, opportunity profiles, projects and future branches.
Core:Brand CoreImplemented / continuously improved
HL-003Asset Management
Permanent Brand ID and consistent asset storage
Every created brand receives a permanent non-recycled Brand ID and predictable folders for logo, story and other assets.
User valueManual maintenance and asset discovery are simpler and safer.
Platform valueA scalable asset rule that can extend to Branch, Shop Staff and other cores.
Core:Brand CoreImplemented / continuously improved
HL-004Content Management
Brand Story with rich editing, image management, draft and publish separation
Brand Story uses rich HTML editing and a brand-specific Image Manager, while draft content remains separate from published content.
User valueBrands manage story content naturally without needing manual page layout work.
Platform valueUser-provided content can be rendered safely through a consistent frontend structure.
Core:Brand CoreImplemented / continuously improved
HL-005AI & Languages
Future-ready multilingual editing, AI translation and Glossary
The system Default Language stays leftmost; AI can create editable translation drafts while the EUMOSA Glossary protects approved terminology.
User valueComplete content in the most familiar language first, then build another language efficiently.
Platform valueStarts with Traditional Chinese and English while remaining ready for future European and global languages.
Core:PlatformImplemented / continuously improved
HL-006Brand Diagnosis
Question Gate: diagnosis + education + navigation
Question Gate reuses existing brand data, identifies gaps, explains why they matter and sends users to the correct place to fix them.
User valueKnow what is missing, why it matters and where to act next.
Platform valueTurns brand-building methodology into a repeatable, trackable workflow.
Core:Brand CoreImplemented / continuously improved
HL-007Legal & Compliance
Legal & Compliance by Design
Company identity, authorization, trademarks, contracts and legal claims distinguish self-declaration, evidence, platform preliminary checks and professional review.
User valueUsers learn which claims require supporting documents or official records.
Platform valuePrevents self-declared information from being misrepresented as formal legal proof.
Core:Brand CoreImplemented / continuously improved
HL-008Evidence & Trust
A–E evidence levels and regional trademark readiness
Trademark evidence is graded from official certificates to self-declarations; Taiwan, EU, Benelux and other jurisdictions are recorded separately with four readiness levels.
User valueUnderstand evidence strength and the difference between home-market and European trademark protection.
Platform valueA transparent and consistent evidence and trademark-readiness standard.
Core:Brand CoreImplemented / continuously improved
HL-009Platform Verification
Platform-SOP-first preliminary verification
Rules check completeness, document status, authorization dates, authority chains and data consistency; human or professional review is reserved for exceptions.
User valueMost basic issues receive immediate status and next-step guidance.
Platform valueMakes verification scalable while clearly separating preliminary checks from legal certification.
Core:PlatformImplemented / continuously improved
HL-010Service Model
Free problem discovery, paid problem solving
The free platform layer identifies gaps; paid services are only offered when a user wants EUMOSA or a professional provider to perform substantive work.
User valueUsers do not pay merely to discover what is missing.
Platform valuePaid services are tied to real needs and clear value rather than information asymmetry.
Core:PlatformImplemented / continuously improved
HL-011Service Model
Users keep the choice after a problem is identified
A user can fix an issue independently, follow platform guidance, or request help from EUMOSA or a professional provider.
User valueDIY, guided and professional routes remain available for the same issue.
Platform valueCreates a transparent service entry without disguising optional services as mandatory tasks.
Core:PlatformImplemented / continuously improved
HL-012Workflow
One workflow connecting Question Gate, Verification, EUMBOT, Project Center and professional services
Issues are identified through data and Question Gate, clarified by Verification, guided by EUMBOT, executed in Project Center and escalated to professional services when needed.
User valueMove from problem discovery to actual resolution without assembling the workflow outside the platform.
Platform valueConnects multiple cores into an extensible end-to-end expansion workflow.
Core:PlatformImplemented / continuously improved
HL-013Actions & Reminders
Two-layer intelligent action system
My EUMOSA Action Center aggregates important items across brands, roles, branches and projects, while each Workspace shows only contextual actions.
User valueSee the whole picture in My EUMOSA and stay focused inside each workspace.
Platform valueBoth layers use one Action Engine rather than conflicting task stores.
Core:PlatformImplemented / continuously improved
HL-014Actions & Reminders
Prioritised actions make urgency immediately visible
Items are classified as Action Required, Expiry, Waiting, Recommended and Optional Service; only genuine user actions count as items requiring attention.
User valueImmediately distinguish what needs action now from what is waiting, recommended or optional.
Platform valueReduces notification fatigue and prevents optional paid services from appearing mandatory.
Core:PlatformImplemented / continuously improved
HL-015Workspace
Core products and Store Models become structured, replicable brand data
Brands structure their core products / services and Store Formats once, and Question Gate reuses the same data instead of asking again.
User valueClarify what is truly being replicated: the core offer, differentiation, standardisation points and different store formats—not just the story or logo.
Platform valueCreates a shared brand-level source for Expansion Readiness, HQ Support, Branch creation and later POS / product integration.
Core:Brand CoreImplemented / continuously improved
HL-016Productivity
Bulk Import: build structured brand data in one pass
Brands can download a standard CSV template, prepare core products, Store Models and multilingual content in Excel, Google Sheets or another spreadsheet tool, then safely import them into Brand Workspace in bulk.
User valueLarge data sets no longer require opening every form item and switching language tabs repeatedly; teams can prepare data offline and import it in one step.
Platform valueA common schema creates structured data that Question Gate, Expansion Readiness, HQ Support and later modules can reuse; safe mode only adds missing records and does not overwrite existing data.
Core:Brand CoreImplemented / continuously improved
HL-017replication
Expansion Readiness: turn “we want to expand” into a checkable replication system
Brands can define investment, area and staffing ranges by Store Model, then organise SOP, Opening Playbook, training, quality, POS/data and HQ Support capabilities.
User valueInstead of merely claiming franchise or expansion readiness, brands can see which replication capabilities are ready and which still need work.
Platform valueExpansion Readiness feeds Question Gate QG-008 to 010 directly, turning format economics, replication systems and HQ Support into reusable structured data.
Core:Brand CoreImplemented / continuously improved
HL-018Unit Economics
Store Unit Economics: calculate the break-even line before opening
Each Store Model combines opening investment, average ticket, transactions, variable costs, rent, labour and other fixed costs to calculate break-even sales, required daily transactions, target-profit revenue and simplified payback.
User valueBefore signing a site or committing capital, understand the sales and transaction level the designed unit needs to sustain itself.
Platform valueMoves Expansion Readiness from subjective form-filling into a reusable Store Unit Economics Engine that can later be compared with actual locations, investment cases and Branch results.
Core:Brand CoreImplemented / continuously improved
HL-019Optimisation
Optimisation Levers: see which variable is worth improving first
Using the same operating model, EUMOSA estimates how changes in average ticket, transactions, food-cost rate, labour and rent affect monthly operating profit and ranks the impact.
User valueBrand leaders and shop operators can see not only whether a unit makes money, but which operational change is likely to create the greatest improvement.
Platform valueTurns financial output into an actionable improvement priority and can later connect to POS actuals, Action Center, EUMBOT and professional services.
Core:Brand CoreImplemented / continuously improved
HL-020Location Intelligence
Unit Economics × City Scout: connect break-even needs to real locations
Store Unit Economics produces required daily sales and transactions; Location Intelligence and City Scout can later compare these needs with rent, footfall, target customers and physical site conditions.
User valueMove beyond asking whether a location is busy and assess whether it can plausibly support a particular Store Model.
Platform valueConnects Brand, City Scout, Location Intelligence, Project Center and actual Branch operating data into one site-selection and expansion decision chain.
Core:PlatformImplemented / continuously improved
HL-021AI & Languages
Context-aware EUMBOT: understand the operating data on the current page
EUMBOT can use the currently interpretable brand, Store Model, Unit Economics, scenario tests and optimisation levers as direct conversation context, so users do not need to rebuild the numbers manually.
User valueBrand leaders and shop operators can ask why a result occurs, what changes if an assumption moves, and which lever matters most while continuing from the current workspace data.
Platform valueTurns structured Workspace data into live EUMBOT context so AI analysis stays tied to the brand and Store Model currently being managed.
Core:PlatformImplemented / continuously improved
HL-022Unit Economics
Dual break-even: cash survival plus true economic cost
Each Store Model shows both operating cash break-even and accounting break-even; the accounting view adds monthly depreciation / amortisation for fit-out, equipment and other entered assets.
User valuePrevents high-fit-out or equipment-heavy formats from appearing fully viable merely because day-to-day cash operations can break even.
Platform valueExtends Unit Economics from cash operating thresholds into asset-use cost and longer-term expansion decision support.
Core:Brand CoreImplemented / continuously improved
HL-023AI & Languages
Continuous-conversation EUMBOT: follow-up questions can continue from the previous discussion
EUMBOT keeps the recent conversation context for the current capability, so follow-ups such as “what if sales fall another 10%?” or “what about now?” can continue without restating the background each time.
User valueUsers can keep probing, comparing and refining the same issue, turning AI interaction into an ongoing work discussion instead of isolated one-off answers.
Platform valueLets EUMBOT carry the active discussion forward within the same work context and support progressive decision refinement.
Core:PlatformImplemented / continuously improved
HL-024AI & Languages
Layered cross-feature memory: carry brand and Store Model context into the next function
EUMBOT understands context in layers: current page, capability conversation, Store Model memory and Brand Workspace memory. Important brand and Store Model background can continue across related functions.
User valueWhen moving from Unit Economics to supply chain, branches or other functions, users do not need to reintroduce the same brand and Store Model; EUMBOT progressively understands the working context.
Platform valueConnects separate functions into a continuous intelligent workspace where established brand and Store Model context can keep supporting related work.
Core:PlatformImplemented / continuously improved
HL-025AI & Languages
One EUMBOT across the platform: the same AI assistant on different pages
EUMOSA does not place unrelated bots in every function. Users meet the same EUMBOT across Workspace functions, with its working context adapting to the current page and relevant memory.
User valueFrom brand and Store Model work to supply chain and future branches, users can keep working with one EUMBOT instead of starting a separate AI conversation for each function.
Platform valueMakes EUMBOT a shared intelligence layer across EUMOSA and creates a consistent AI experience across otherwise separate workflows.
Core:PlatformImplemented / continuously improved
HL-026Workspace
Brand Team Permission Matrix: one workspace, clear responsibilities
Brand owners can decide per member who may view, edit, publish or manage Brand Profile, Brand Story, Item Master, Products / Menu, Store Models, Expansion and Brand Members. Roles act as default templates rather than all-or-nothing access.
User valueStore managers, content teams, item teams, expansion staff and brand administrators can collaborate in the same Brand Workspace while receiving only the access needed for their work.
Platform valueTurns Brand Workspace into a true multi-user collaboration environment and establishes a consistent permission foundation for Team / Group seats and future specialist roles.
Core:Brand CoreImplemented / continuously improved
HL-027AI & Languages
Confirmable long-term EUMBOT memory: you decide what is worth remembering
When a conversation contains a durable preference, target, decision or rule, EUMBOT can ask whether it should remember it. Nothing becomes long-term memory until the user explicitly confirms it.
User valueEUMBOT can gradually understand how you work, your Brand and Store Models, while you remain in control of what is saved, which scope it belongs to and what should be forgotten.
Platform valueTurns AI memory into a transparent, layered and governable workspace capability instead of an opaque automatic accumulation of chat history.
Core:PlatformImplemented / continuously improved
HL-028Evidence & Trust
Evidence-Based Architecture
EUMOSA maintains an expanding Reference Source Registry of material regulations, international standards, accounting standards and official enterprise documentation, with verification dates, source levels and usage notes.
User valueUsers can inspect important architecture evidence and official sources instead of relying only on platform claims.
Platform valueCreates an Architecture Evidence Chain between external evidence and EUMOSA design decisions, improving credibility, maintainability and readiness for future regulatory change.
Core:PlatformImplemented / continuously improved
HL-029Master Data
One Master, Many Uses
A Brand Item Master is created once with a permanent identity, then reused by Store Models, Branches, BOM, inventory, ERP, POS, finance and commerce channels.
User valueThe same item no longer needs to be maintained independently in every system; changing ERP, POS or commerce software does not change the master identity.
Platform valueEstablishes the EUMOSA Master Data Foundation, External ID Mapping and Audit Trail so later modules can share one Golden Record.
Core:PlatformImplemented / continuously improved
HL-030Finance & Accounting
Finance-Ready by Design
Items, materials, packaging and operating events are structured from the start so costing, tax, accounting classification and external ERP mapping can be added without rebuilding product data later.
User valueBrands progressively accumulate the structured information accountants, ERP and financial reporting will need instead of reconstructing it after years of operation.
Platform valuePlaces the future Product, Inventory, Sales and Accounting Event connections inside one enterprise architecture without being locked to SAP, Exact or any shopping-cart/e-commerce platform.
Core:PlatformImplemented / continuously improved
HL-031Finance & Accounting
Product-to-Profit Architecture
EUMOSA is designed to connect ingredients, recipe, BOM, products, sales, COGS, margin and financial statements through one traceable data chain.
User valueFuture analysis can move from an item to theoretical cost, actual cost, margin and Branch / Store Model profitability without manually joining separate reports.
Platform valueCreates a From Ingredient to Financial Statement lineage for accountant review, Branch P&L and international finance mapping.
Core:PlatformImplemented / continuously improved
HL-032Learning & Competency
Learning-Ready by Design
Important EUMOSA functions are not only operational screens. Context help, official sources, concepts, tool practice, examples, common mistakes, knowledge checks and practical tasks are progressively structured so the same material can become course chapters.
User valueUsers learn not only which button to press, but why the process matters, how to complete a real task and how to accumulate evidence of capability.
Platform valueThe same knowledge can support Help, EUMBOT, video scripts, courses, quizzes and practical assignments without rebuilding education content later.
Core:PlatformImplemented / continuously improved
HL-033Enterprise Architecture Governance
Four-Pillar Architecture Review
Every new feature is reviewed for Enterprise-ready, Finance-ready, Evidence-based and Learning-ready requirements.
User valueUsers receive functions that can progressively connect to enterprise operations, finance, international evidence and professional development rather than isolated short-term tools.
Platform valueMakes enterprise scalability, finance readiness, evidence chains and learning readiness mandatory architecture-review criteria, reducing large-scale reconstruction risk.
Core:PlatformImplemented / continuously improved
HL-034Location Intelligence
City Scout → Mayor: a district-regeneration flywheel
City Scouts begin with long-term footfall, district and retail-property observation, then progressively build commercial-real-estate, site-acquisition, leasing and district-development capability.
User valueLocal observation can grow into evidence-backed professional capability, property-matching cases and district-development experience rather than remaining one-off site submissions.
Platform valueConnects Location Intelligence, brand expansion, commercial real estate and the Future Business Opportunity Incubator into a District Regeneration Flywheel.
Core:PlatformImplemented / continuously improved
HL-035Master Data
Safe Bulk Master Data Onboarding
Bulk data moves through Upload, Staging, Validation and Preview without writing staged rows directly to canonical master data. Brand Coding Scheme is optional rather than an import prerequisite.
User valueBrands may mix Item Types and UOMs in one file without adopting an EUMOSA coding pattern, while duplicate, reference-data and create/update decisions remain visible in validation.
Platform valueTurns bulk onboarding from a one-off file load into an open, auditable, validation-first Master Data Pipeline with ERP and enterprise-system readiness.
Core:Brand CoreImplemented / continuously improved
HL-036Master Data
Eight-Domain Item Architecture
EUMOSA separates Item data into Identity, Content, Classification, Attribute, Commercial, Operations, Compliance and Finance domains.
User valueBrands keep complete media, classification, attributes, pricing, inventory, BOM, compliance and finance capabilities without forcing everything into one product table, while business classification remains open.
Platform valueThe Item Data Dictionary assigns Source of Truth, Scope, versioning, effective dating and override boundaries so ERP, POS, inventory, finance and multi-market capabilities share one architecture.
Core:PlatformImplemented / continuously improved
HL-037Master Data
EUID — Persistent EUMOSA Identity
EUID uses a 10-character XXXXX-XXXXX semantics-free format and does not encode Item, Brand, Branch, Category or other classification meaning.
User valueBrands keep using familiar business identifiers such as 2201, SKU or EAN while EUMOSA maintains a permanent identity behind the scenes without asking users to learn platform-internal classifications first.
Platform valueA central EUID Registry stores Entity Type as relationship data rather than inside the identifier, keeping identity, classification, ERP integration and white-label deployment decoupled.
Core:PlatformImplemented / continuously improved
HL-038Master Data
One Definition, Many Uses
The EUMOSA Dictionary centralizes formal definitions for important platform terms and data concepts. Search recognizes Chinese, English, abbreviations, aliases and related wording, while the Item Data Dictionary remains the dedicated Item-domain view.
User valueTerms such as EUID, Base UOM, BOM, Store Model and Accounting Event can be searched directly instead of browsing A–Z or guessing between pages.
Platform valueOne formal definition can be reused by the EUMOSA Dictionary, Context Help, EUMBOT, Learning and domain dictionaries so different functions do not invent competing wording.
Core:PlatformImplemented / continuously improved
HL-039Master Data
Open Classification Architecture
EUMOSA manages Brand classification through Classification Scheme → hierarchical Node → Item Assignment, allowing the same Item to participate in product categories, Code Groups, procurement groups or ERP material groups at the same time.
User valueBrands keep their own classification habits and freely create multiple Schemes and hierarchy levels; moving shelves, adding categories or removing assignments never requires duplicating an Item or changing its EUID.
Platform valueMultiple Schemes, many-to-many Item assignment, duplicate Scheme Code protection and circular-hierarchy protection preserve classification quality while keeping Classification separate from Item Type, BOM and Finance identity.
Core:Brand CoreImplemented / continuously improved
HL-040Learning & Competency
Learning Verification Engine
EUMOSA turns real feature operations into verifiable cultivation practices: learners complete work inside the platform, and the system reads the actual result, determines pass status and keeps competency evidence.
User valueLearning is not limited to videos or multiple-choice questions. Creating classifications, building relationships and configuring master data become real practices with immediate progress feedback.
Platform valueDeterministic Verification prioritises platform data instead of AI guesswork; Learning Topic, Practice, Attempt, Evidence and Progress form a Learn → Practice → Verify → Evidence → Cultivation loop.
Core:PlatformImplemented / continuously improved